Privacy Policy

5 Star Housekeeping GK
1-6-5-1F Chatan, Chatan-cho, Nakagami-gun, Okinawa 904-0116, Japan
Representative: Daniela Nawa, Managing Member
Last updated: 2026-11-16

This policy explains what personal information 5 Star Housekeeping GK ("we", "us") collects, why we collect it, and what we do with it. It covers this website, bookings, and job applications. It works together with section 13 of our Terms & Conditions page. If anything here is unclear, ask us.

A Japanese translation follows the English text. If the two differ, the English text applies.

1. What we collect

When you book a clean

• Your name, email address, and phone number.
• The address of the home, or the base and housing area.
• What you tell us about the home: how to get in (key, door code, call box number, parking spot), pets, and notes for the team.
• Your booking and payment history with us.

When you pay

Card payments are processed by Stripe through our booking system. We do not see or store your full card number.

When you contact us

Your name, email address, phone number if you give it, and your message. This covers email, phone calls, the form on our contact us page, and messages on Facebook or Instagram.

When you apply for a job

What you enter on the Careers form: name, date of birth, address, email address, phone number, residency status, gender, transportation, base access, the hours you want, and your message.

When you visit this website

• The site has no accounts and sets no advertising or tracking cookies.
• Cloudflare, which hosts the site, processes your IP address and browser details to deliver the pages, to block abuse, and to count visits without cookies.
• Our forms run a Cloudflare security check to tell people from automated programs.
• The booking calendar is provided by Acuity Scheduling and may set cookies it needs to work.
• The video on our home page loads from YouTube only if you press play.
• When these tools load, your browser sends your IP address and browser details directly to the company that runs them: Cloudflare (every page and the form security check), Acuity Scheduling together with Stripe and Google reCAPTCHA (the booking calendar, its payment step and its own security check), and YouTube (only if you press play). Each uses them to provide its service and to prevent abuse.

In your home

Keys and entry codes you give us. Staff take photos inside a home only to document a concern for you or for our internal records.

2. Why we use it

We use personal information only for these purposes:

• To schedule, carry out, and manage your cleaning service, including getting into your home and telling the assigned team what they need to know.
• To take payment, give refunds, and keep the business records the law requires.
• To answer questions and handle guarantee requests, complaints, and damage reports.
• To review job applications and reply to applicants.
• To keep this website secure and working.

We do not sell personal information. We do not use it for advertising, and we do not give it to anyone for their own use.

3. Who handles it for us

We use a small number of companies to run the business. We entrust personal information to them only as far as the purposes in section 2 need. They handle it only to provide their service to us, and we stay responsible for it:

• Acuity Scheduling: bookings, confirmations, and reminders.
• Stripe: card payments.
• Google: our company email and files.
• Cloudflare: hosts this website and delivers form messages to our mailbox.
• Anthropic: an AI writing tool that helps our office draft email replies. A person reads and sends every reply, and our tool keeps no copy of your email.
• WhatsApp (Meta): messages within our team. If staff photograph something in a home for a safety concern or to clarify the work, the photo is shared only in our staff chat, which our staff, manager, and owner can see, and it is not saved anywhere else.

These companies are based in the United States. They store and process information there and, in some cases, in other countries where they run data centers. Cloudflare delivers this website from its network around the world, so we cannot name every country.

The United States has no single national privacy law like Japan's Act on the Protection of Personal Information. It protects personal information through federal laws for particular fields, such as health and finance, and through privacy laws in some states. Japan's Personal Information Protection Commission publishes its study of the United States system (in Japanese): ppc.go.jp

Each of these companies handles information under its own published privacy and security terms. Ask us and we will tell you more about the measures they take.

Our housekeepers and office staff see only what they need for your visit.

We give personal information to anyone else only when the law requires it.

If you message us on Facebook or Instagram, Meta's own privacy policy also applies. The reviews shown on this site are public Google reviews.

4. How long we keep it

• Booking and payment records: while you are a customer, and after that for as long as Japanese tax and company law requires us to keep business records.
• Keys and entry codes: until your service ends. Keys are returned to you and codes are removed from our records.
• Messages and job applications: kept in our company mailbox with our other email. We do not delete them on a fixed schedule. You can ask us to delete yours at any time.

5. How we protect it

People and rules

• Every employee signs an agreement to keep client information strictly confidential, including names, addresses, entry codes, schedules, and photos.
• Staff receive our written rules on client privacy when they join.
• Access is limited to the people who need it for your service.

Keys and homes

• Keys and entry codes are kept secure and used only for your scheduled visits.
• We never post photos of clients' homes.

Website and systems

• This website has no customer database. When you send a form, your message is emailed to our company mailbox and the website keeps no copy.
• This website uses an encrypted connection, and card details go directly to Stripe.

Providers outside Japan

• The companies in section 3 handle information in the United States. Section 3 describes that country's privacy rules, and we keep them in mind when we choose a provider.

Ask us if you want more detail about any of these measures.

6. Your choices

You can ask us to:

• Tell you what personal information we hold about you.
• Correct it.
• Stop using it, or delete it.

Email 5starhousekeeping1@gmail.com to ask. We may need to confirm who you are first, and we will answer as soon as we reasonably can. Some records must be kept by law. If that applies to your request, we will tell you.

7. Changes to this policy

We may update this policy. We will post the new version on this page with its date before it takes effect.

8. Contact and complaints

Questions or complaints about how we handle personal information: 5starhousekeeping1@gmail.com | 098-987-8955

This policy follows Japan's Act on the Protection of Personal Information. If we cannot resolve a complaint, you can contact Japan's Personal Information Protection Commission.