FAQs

Do I need to be home at the time of my scheduled cleaning?

No, but if you choose to leave during your appointment please let us know in advance how the housekeeper will gain access to your home. If you feel more comfortable being home during the appointment, we welcome you to stay.

How will I let the cleaning crew in my house?

Most clients give us a door code or use a lockbox, and add the details when they book. You can also leave a key at our office, where we handle all keys professionally and securely. If we cannot enter your home at the scheduled time, a lockout fee may be assessed. For more information, see our Terms & Conditions page.

Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please leave us a review online on Facebook or Google so others can see what our service has to offer.

We love to read customer reviews!

Do I need to provide your team with cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. 

How many housekeepers will come to my house, and how long will the cleaning take?

We usually send one housekeeper. If there are many add-ons, we may send two or more. Cleaning time varies from house to house, usually 3-5 hours.

Do you always send the same housekeepers?

We will try to send the same housekeeper to clean your home, but that depends on availability and their schedule. If you would like a specific housekeeper to always come to your home, please let us know when scheduling (there is an option to choose).

Are you okay with pets being in the home during a cleaning service?

Yes. If your pet is aggressive in any way, we recommend that you secure them to ensure the safety of our professional housecleaners. If you do not plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. Feel free to leave as much information regarding your pet as you would like, and we will follow all instructions.

What if I have any concerns?

Our reputation depends on our exceptional standards which we take very seriously, which is why we offer a 24 hour satisfaction guarantee. Let us know of your concerns within 24 hours of your appointment and we will arrange to come back at no cost to correct any missed areas. Use our contact us page, message us on Facebook or call our office at 098-987-8955.

Will they wear shoes in my house?

All housekeepers have shoes to change into once they have entered the home. No outside shoes will be worn inside your home.

How do I cancel or reschedule a cleaning if I am sick or something comes up?

Contact us 48 hours prior to your appointment if you need to reschedule or cancel your appointment. Without 48 hours notice a cancellation fee will apply. Emergencies and special circumstances will be considered.